One of our Customer Service Agents will contact your guests before their arrival to introduce themselves and ensure they have all the necessary information for their trip. Upon their arrival, we will warmly welcome them, exchange keys, give them a tour of the property, answer any questions, and offer personalized tourist information services, providing our own informational material. From there, we will remain at their disposal, offering a 24/7 Concierge and Support service for any assistance, recommendations, or reservations they may need.